Frequently Asked Questions

Candles
What kind of wax do you use?
Our waxes are vegan, non-GMO when possible, and never tested on animals. We use 100% plant-based wax that’s ethically produced and biodegradable (confidentially, and just between us, it’s mostly soy wax). 
 
Orders
Do you ship internationally?
Yes! We are located in the Netherlands but we can ship worldwide. If ordering from outside the EU, you may be responsible for additional customs fees. Sorry.
If you don't see shipping available in your country let us know at ponyclub@onetrick.co and we'll work something out.
  
Do you accept returns?
All sales are final. Please review your information for accuracy before placing an order. We do want you to love your items from One Trick and you can always contact us at ponyclub@onetrick.co if your order is not to your liking. 
 
Customs and Collaborations
Will you make me a custom candle?
Honestly, you probably don’t want to pay what we’d have to charge. We design and make our own moulds and each candle requires an obscene amount of hours to create, test, and perfect. That said, we love creative projects so if you want a bespoke candle and this disclaimer hasn’t deterred you, hit us up at ponyclub@onetrick.co
 
Can I carry your products in my shop?
Sure. Please email us at ponyclub@onetrick.co so we can get to know each other.
 
I am a fellow artist. Could we collab on a project?
YES YES YES.
 
I’m an influencer can I have free stuff in exchange for a shout-out on my social media?
No. Well, maybe. It depends. Ugh, no. Actually, yeah. Actually, no.

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